Task: Analyze And Report Measurements For Release And Deployment Management
The agreed measurements for Release And Deployment Management process must be captured, analyzed and reported to relevant stakeholders.
Relationships
RolesPrimary: Additional: Assisting:
Outputs
Main Description

The Release Manager must monitor the Release And Deployment Management Key Performance Indicators (KPIs) as committed in the contract.

Few examples of key performance indicators for Release And Deployment Management include:

  • Reduced number of incidents due to incorrect release components being deployed
  • Reduced cost to diagnose and fix incidents and problems in deployment and live environment
  • Increased number/percentage of releases meeting customer expectations (cost, time or quality)
  • Reduced number / percentage of missing configuration items
  • Reduced number of configuration audit findings
  • Increased customer satisfaction on the implemented releases
  • Reduced count of defects leaked into production environment
  • Increase number / percentage of releases that make use of the supporting documentation, etc.

The Release Manager must review and analyse the KPIs. The Release Manager must monitor and report these KPIs at a defined frequency. The Release And Deployment Management Report must be prepared and communicated to the Engagement Manager and other relevant stakeholders.